At Modern Weave Store, we craft our returns policy with the same attention to detail as our premium textiles. Should any of our curated pieces not meet your expectations, we offer a seamless returns process to ensure your complete satisfaction.

Our Returns Philosophy

We stand behind every velvet evening gown, structured denim piece, and tweed collection that leaves our atelier. If you’re not entirely satisfied with your purchase, you may return unworn, undamaged items with original tags attached within 15 days of delivery for a refund or exchange.

Note on Final Sale Items: Certain delicate fabrics and made-to-order pieces cannot be returned, including:

  • Evening wear from our “Evening” collection
  • Custom-sized leather and suede items
  • Personalized silk & print garments

The Modern Weave Returns Process

  1. Initiate Your Return: Within 15 days of delivery, email our customer care team at [email protected] with your order number and return request. We’ll respond within 1 business day with authorization and instructions.
  2. Prepare Your Package:
    • Include the original packaging with all protective tissue
    • Attach the completed returns form (included with your shipment)
    • Securely wrap the item as you received it
  3. Ship Your Return:
    • For international returns: Use the prepaid DHL label we provide (deducted from your refund)
    • For UK returns: Use the enclosed Royal Mail returns label
    • Insure your package for its full value
  4. Inspection & Processing: Upon receipt at our Londonderry atelier, our quality team will inspect your return within 3 business days. You’ll receive email confirmation when your refund or exchange is processed.

Refund Details

We handle refunds with the same precision as our master tailors:

  • Timing: 3-5 business days after we receive and approve your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full item price minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges of size or color in our Plaid, Tweed, or Moleskin collections:

  1. Follow the standard returns process above
  2. Clearly indicate your desired replacement on the returns form
  3. We’ll ship your new item within 2 business days of receiving your return
  4. Free shipping for all exchange items

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request for Order #[Your Order Number] Dear Modern Weave Customer Care, I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]: – Item Name: [e.g., “Heritage Tweed Blazer”] – SKU: [Found on your order confirmation] – Reason: [Please specify] [For exchanges, please indicate your preferred size/color alternative] I confirm the item(s) are in original condition with tags attached. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Contact Our Tailoring Team

For any questions about our returns policy or assistance with your return:

Modern Weave Store
28 Strabane Old Rd, Londonderry, GB CH7F 8WU
[email protected]
+44 28 1234 5678

We appreciate your trust in Modern Weave Store and are committed to ensuring your experience with our collections is as exceptional as the textiles themselves.